Shipping policy

1. Shipping Methods:

We exclusively use PosLaju for all shipments from Kuching, Malaysia. PosLaju offers reliable and expedited delivery services to ensure your packages reach their destination in a timely manner.

2. Shipping Costs:

Shipping costs may vary depending on the weight and size of the package. We will calculate the shipping cost for your order during the checkout process. The shipping fees are determined by PosLaju and are subject to their pricing structure.

3. Shipping Time:

The estimated shipping time from Kuching, Malaysia [mention estimated time, e.g., 2-4 business days]. Please note that delivery times may vary based on factors such as customs clearance and the specific delivery address.

4. Tracking:

We provide tracking information for all shipments via PosLaju. You will receive a tracking number after your order has been processed, allowing you to monitor the status and location of your package in real-time on the PosLaju website.

5. Customs and Duties:

All customs duties, taxes, and import fees related to your shipment are the responsibility of the recipient. Please be aware of the customs regulations in Singapore to avoid any delays or additional charges.

6. Packaging:

We take extra care to package your items securely to prevent damage during transit. If you receive a package that appears damaged on arrival, please document it with photographs and contact us immediately.

7. Delivery Address:

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or insufficient address details.

8. Refund and Returns:

If you have concerns about your shipment, including issues with delivery, please contact us as soon as possible. We will work with PosLaju to resolve any shipping-related problems. For product-specific return or refund policies, please refer to our separate Return Policy.

9. Contact Us:

If you have any questions or require assistance regarding your shipment to Singapore via PosLaju, please don't hesitate to contact our customer support team. We're here to help you with your shipping needs.